At Hirsch Vineyards, our first and foremost goal in shipping is to get you your wine in the safest, fastest and most cost-effective way possible. If you have any questions about shipping or need assistance in choosing a shipping method, please contact us.
STATES WE SHIP TO & SHIPPING OPTIONS BY STATE
We ship wines to the states below via the indicated ship methods. We do ship some East Coast orders from our shipper’s warehouse in Missouri. If you do not see 2-Day Air listed as a shipping option for your state, it is because we are able to ship Ground from Missouri in 2 days or less, which is much more cost-effective than 2-Day Air.
If you do not see your state listed here, please contact us anyway; state laws are changing all the time, and we are always trying to add states to this list. Another option is to find a friend, relative or business in a nearby state that we do ship to and have the wine shipped there for you to pick up.
|States we ship to||Ground||2-Day Air||Priority Overnight|
TIMING OF WINE SHIPMENTS
Rest assured we will not ship your wine without consulting with you first. Once your order is received, we will contact you via phone or email to arrange a mutually convenient, safe window for shipping. Generally, we will ship wine orders Monday through Wednesday. Carriers deliver Monday through Friday, but not on weekends. If you have specific shipping instructions, such as a when to ship or not ship your wine, you may include that information in the Order Notes. Once shipping arrangements are confirmed, we will send you an email confirming shipment details.
Every wine-lover knows prolonged exposure to extreme heat can damage a wine’s delicate nuances, which has made summer shipping a challenge. To safely ship your wine in warm weather, we offer 2-day shipping with re-useable ice packs for an additional charge.
You will receive an email with tracking information the day your wine ships. If for any reason you do not receive it on the shipment day, you may login to your account to check the tracking information, or email us.
We work hard to minimize mistakes, but it’s a fact of life that problems happen. The wrong wines show up, delivery is delayed or the package is damaged in transit. We know how frustrating this can be. If you have a problem, a complaint or concern, please let us know immediately so we can work with you to resolve the problem.
Additional shipping charges and fees may be incurred if you make changes to your order following receipt of a shipping notification email. To avoid additional charges, please make sure we have correct shipping information for your order and review your email receipt for accuracy. Possible changes include, but are not limited to:
• Change of shipping address.
• Correction of shipping address.
• Requesting shipment delay or postponement.
• Having your package returned to us because an adult’s signature was not available at time of delivery (the carrier will make 3 delivery attempts before the package is returned).
ADULT SIGNATURE REQUIRED FOR DELIVERY
You must be 21 years of age to order or receive alcoholic beverages from Hirsch Winery. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and Fed Ex, UPS and Golden State Overnight are legally required to ask and check for identification upon delivery. Consequently, there must be someone 21 or older present to sign for the package at the time of delivery. For this reason, a business address is often preferred.
If no one over the age of 21 is available to sign for the package upon delivery, most common carriers will generally attempt delivery 3 separate times before returning the package to us. We are happy to arrange a re-shipment of the wine. However, if the package is returned because you failed to provide us with correct address information or an appropriate delivery time-frame, you will be responsible for the charges to return the package to us and re-ship it.